In this post we learn about recruiting and retaining the best support talent.
Andrew Spittle leads customer happiness for Automattic, makers of WordPress. In this video, he describes why "happiness engineers" can deliver better support that customer service reps, and outlines:
The "ethos" of happiness engineering
The key attribute that make a great team member
The ideal profile of a great profie
Empowering a supporting team
How benefits factor into team retention
In a subscription and services economy, the surface area between customers and a company is increasingly defined by the support team . This episode of 5QCX has actionable takeaways for recruiting and retaining the best talent.