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Directly Resources

For all the latest resources on automation and the modern CX workforce.

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Four intelligence gaps that’ll kill your AI initiative

451 Research: Directly Focuses AI on Getting Answers to Customers

It Turns Out, AI Isn't All That Intelligent Without Us

The Inner Circle Guide to AI, Chatbots & Machine Learning

Ovum Webinar: The Journey to 85% Artificial Intelligence

CX Automation: Experts at the Heart of Artificial Intelligence

Directly Wins Frost & Sullivan Technology Innovation Award

Forrester Webinar: The Uberization of Customer Support

Directly’s Crowd-Powered AI Provides Customer Service in the Gig Economy

Ovum Report: Directly is reshaping customer support through crowd-powered AI

How Samsung Transformed Their Customer Support

How LinkedIn Handles Surges

Industry Leaders Explore the AI Data Challenge

Can your Chatbot meet your Customer's Rising Expectations?

Webinar: New Innovations in Scaling Support

Recruit & Retain The Best Talent

How to Support Free Users

Surviving a Customer Support Spike

How OfferUp Customer Service Balances Simplicity, Trust & Scale

AI Is Huge: How Should Customer Service Leaders Respond?

How Do You Know If a Company Is Right for You?

How One Tech Innovator Is Making Knowledge-Driven Customer Service A Reality

AI vs. On Demand Customer Service

Why 87% CSAT Isn't Good Enough (and what this exec did about it)

Directly Integrates with Oracle Service Cloud [Press Release]

Learn How Nextdoor’s Expert Members Provide Great Customer Support

Technology Executive Shaun Donnelly Joins Directly to Head Customer Success

Contact Center Tech Executive Karen Smith Joins Directly to Lead Sales

GigaOm | The Game-changing Economics of Fractional Availability

Directly Expands Its On-Demand Customer Service App [Press Release]

New Feature: Enable New Kinds of Help with 1:1 Expert Conversations

Why On-Demand Models Will Fundamentally Change Customer Service

Survey Results: 71% of Experts Have College Degrees or Higher

Webcast Video: Learn How Directly's App Works Like Uber & Facebook

New Feature: Data-Driven Routing Gets Even Smarter

New Feature: Resolve More Cases with Certified Experts

4 Ways to Measure and Reward Awesome Customer Service Communities

Go Global With Directly Local Language Support

Introducing Advanced Rerouting

How to Beat Your SLA Response Time With No New Staff

New Feature: Universal Helpdesk Connector

How to Support Free Users Without Going Broke

Expert Profile: Corey Griggs

New Feature: Expert Voting

Feature Spotlight: Categorize Questions Quickly with Bucketing

New Feature: Link Back to Q&A

Why Reward Experts for Escalations?

Introducing Payments to Community [Panel Highlights]

New Feature: Expert Hub

Customer Service Then vs Now

Directly Raises $10 Million in Funding

How to Keep People Happy When Customer Service Traffic Spikes

A Little Expert Education Can Return Big Results

New Features: Unified Messaging & Blocking Tasks

Going Global Overnight With On-Demand Customer Service

Feature Spotlight: Directly’s Mobile Consumer Interface

Feature Spotlight: Language Skills Tests & Routing

Find Experts Using Drip Recruiting in 2 Steps [Tip]

How Erlang Formulas Killed Skill-Based Routing (and what's bringing it back)

Export Your Data

Directly Debuts Escalation Notes for Zendesk, Desk & Salesforce

The On-Demand Enterprise

An Inside Look at Our Latest Funding Round

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