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Directly Resources

For all the latest resources on automation and the modern CX workforce.

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AI Is Huge: How Should Customer Service Leaders Respond?

By Antony Brydon

How One Tech Innovator Is Making Knowledge-Driven Customer Service A Reality

By Antony Brydon

Directly Raises $10 Million in Funding

By Antony Brydon

How Erlang Formulas Killed Skill-Based Routing (and what's bringing it back)

By Antony Brydon

Topics: Enterprise, Erlang formulas, skill-based routing

The On-Demand Enterprise

By Antony Brydon

Topics: Enterprise, About Us

An Inside Look at Our Latest Funding Round

By Antony Brydon

Topics: About Us, News, Support

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