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For all the latest resources on automation and the modern CX workforce.

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How Samsung Transformed Their Customer Support

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Can your Chatbot meet your Customer's Rising Expectations?

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Webinar: New Innovations in Scaling Support

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Directly Integrates with Oracle Service Cloud [Press Release]

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Topics: News, Press

GigaOm | The Game-changing Economics of Fractional Availability

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Topics: Press

Directly Expands Its On-Demand Customer Service App [Press Release]

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Topics: Press

New Feature: Resolve More Cases with Certified Experts

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Topics: Certified Experts, Product

How to Beat Your SLA Response Time With No New Staff

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Topics: Challenges, service level agreements, SLA

How to Support Free Users Without Going Broke

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Topics: Challenges, customer service, free products

Introducing Payments to Community [Panel Highlights]

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Topics: community, cx, News

Customer Service Then vs Now

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Topics: Customer Service Then vs Now, News

Going Global Overnight With On-Demand Customer Service

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Topics: Enterprise, international customer service

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