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Directly Resources

For all the latest resources on automation and the modern CX workforce.

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Go Global With Directly Local Language Support

By Puppet Mills

Topics: localization, Product

Introducing Advanced Rerouting

By Puppet Mills

Topics: Product, routing engine

New Feature: Universal Helpdesk Connector

By Puppet Mills

Topics: API, helpdesk connector, integration, Product

Feature Spotlight: Categorize Questions Quickly with Bucketing

By Puppet Mills

Topics: bucketing, Product, ticket categories

New Feature: Link Back to Q&A

By Puppet Mills

Topics: escalations, Product

New Feature: Expert Hub

By Puppet Mills

Topics: Product

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