5QCX: Recruit & Retain The Best Talent

The 5QCX series explores customer experience strategy by bringing you...

Read More
Lynda Radosevich January 11, 2017
Read More

5QCX: How to Support Free Users

The 5QCX series explores customer experience strategy by bringing you first-hand...

Read More
Lynda Radosevich December 14, 2016
Read More

5QCX: Surviving a Spike

The 5QCX series explores customer experience strategy by bringing you first-hand...

Read More
Lynda Radosevich November 15, 2016
Read More

How OfferUp Customer Service Balances Simplicity, Trust & Scale

At a fireside chat in Seattle, Jerry Howe, VP of customer experience at OfferUp, and...

Read More
Lynda Radosevich November 04, 2016
Read More

AI Is Huge: How Should Customer Service Leaders Respond?

Let’s say that Mark Benioff, Mark Zuckerberg and Sayta Nadella, to name a few, are...

Read More
Antony Brydon October 13, 2016
Read More

How Do You Know If a Company Is Right for You?

During one of our company hackathons, our fantastic videographer, Ray, interviewed and...

Read More
Soon Len Lee October 06, 2016
Read More

How One Tech Innovator Is Making Knowledge-Driven Customer Service A Reality

What if you could make each of your user's knowledge available to all other users...

Read More
Antony Brydon September 22, 2016
Read More

AI vs. On Demand Customer Service

Artificial intelligence and on-demand platforms are the emerging rock star...

Read More
Lynda Radosevich August 19, 2016
Read More

Virtual Panel Session: Artificial Intelligence vs. On-Demand Customer Service

On August 4, join this virtual panel session for a debate on two transformative trends...

Read More
Andrew Ciaccia July 29, 2016
Read More

Summer Kickoff Party Highlights

Directly and friends started the summer off in style with a party at the Waterbar in...

Read More
Andrew Ciaccia July 12, 2016
Read More
Next :
Pinterest3.png

Lorem ipsum dolor sit ame

Sed tempus euismod nulla tempor dapibus. Pellentesque eget diam a ligula euismod ornare. Fusce conistique sagittis.