Virtual Panel Session: Artificial Intelligence vs. On-Demand Customer Service

On August 4, join this virtual panel session for a debate on two...

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Andrew Ciaccia July 29, 2016
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Summer Kickoff Party Highlights

Directly and friends started the summer off in style with a party at the Waterbar in...

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Andrew Ciaccia July 12, 2016
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Why 87% CSAT Isn't Good Enough (and what this exec did about it)

For many companies 87% CSAT would be an acceptable metric, but that's not the case for...

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Andrew Ciaccia June 29, 2016
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Technology Executive Shaun Donnelly Joins Directly to Head Customer Success

With a background in executive leadership and experience in sales, operations, and...

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Andrew Ciaccia April 08, 2016
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Contact Center Tech Executive Karen Smith Joins Directly to Lead Sales

With the benefit of 20 years success in contact center technology, Karen Smith has...

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Andrew Ciaccia April 08, 2016
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How To Deliver 2.9 Minute Response Times During A Customer Support Surge [Livecast Video]

On February 25, Republic Wireless Director of Customer Service Jonathan Keane and...

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Andrew Ciaccia February 26, 2016
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Meet Mark Grossman, On-Demand Expert

What do sustainable housing, backpacking, and Oaxaca, Mexico have in common?

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Andrew Ciaccia February 04, 2016
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Survey Results: 71% of Experts Have College Degrees or Higher

The experts: diverse, knowledgeable & passionate

We've always known that there's...

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Andrew Ciaccia February 03, 2016
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Webcast Video: Learn How Directly's App Works Like Uber & Facebook

Last week, the Directly data science team presented the results from an in-depth...

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Andrew Ciaccia January 21, 2016
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Why Reward Experts for Escalations?

In traditional call centers, an escalated call is one of the most challenging...

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Andrew Ciaccia July 09, 2015
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