5QCX: Recruit & Retain The Best Talent

The 5QCX series explores customer experience strategy by bringing you...

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Lynda Radosevich January 11, 2017
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5QCX: How to Support Free Users

The 5QCX series explores customer experience strategy by bringing you first-hand...

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Lynda Radosevich December 14, 2016
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5QCX: Surviving a Spike

The 5QCX series explores customer experience strategy by bringing you first-hand...

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Lynda Radosevich November 15, 2016
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How OfferUp Customer Service Balances Simplicity, Trust & Scale

At a fireside chat in Seattle, Jerry Howe, VP of customer experience at OfferUp, and...

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Lynda Radosevich November 04, 2016
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AI vs. On Demand Customer Service

Artificial intelligence and on-demand platforms are the emerging rock star...

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Lynda Radosevich August 19, 2016
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