Why 87% CSAT Isn't Good Enough (and what this exec did about it)

For many companies 87% CSAT would be an acceptable metric, but that's not...

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Andrew Ciaccia June 29, 2016
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Antony Brydon Discusses How To Achieve Empathy At Scale

In his talk at Relate Live by Zendesk last week, Directly co-founder and CEO Antony...

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Matthew Speiser May 19, 2016
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Learn FreedomPop’s Secrets For Scaling Great Customer Support

Last week, Robinson O’Brien-Bours, director of support at FreedomPop, discussed how...

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Matthew Speiser May 04, 2016
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Pinterest Sees a Direct Lift with Directly [Press]

Senior News Editor Leonard Klie at CRM magazine featured Pinterest and Directly in the...

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Lynda Radosevich May 01, 2016
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Directly Integrates with Oracle Service Cloud to Help Companies Build On-Demand Customer Service Networks [Press Release]

Directly, a Gold level member of Oracle PartnerNetwork (OPN), unveiled at the Modern...

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Lynda Radosevich April 27, 2016
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Learn How Nextdoor’s Expert Members Provide Great Customer Support

What do a technology entrepreneur, US Air Force veteran, and a management consultant...

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Matthew Speiser April 20, 2016
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Technology Executive Shaun Donnelly Joins Directly to Head Customer Success

With a background in executive leadership and experience in sales, operations, and...

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Andrew Ciaccia April 08, 2016
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Contact Center Tech Executive Karen Smith Joins Directly to Lead Sales

With the benefit of 20 years success in contact center technology, Karen Smith has...

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Andrew Ciaccia April 08, 2016
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Learn How On-Demand Customer Service Outperforms Traditional Models With Predictive Routing

It’s the holy grail of customer service: send the right ticket to the right talent,...

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Matthew Speiser March 31, 2016
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Directly Predictive Routing Identifies Customer Service Questions That Expert Users Can Resolve Best

Directly, provider of on-demand customer service apps, is releasing today it’s latest...

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Matthew Speiser March 22, 2016
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