How To Deliver 2.9 Minute Response Times During A Customer Support Surge [Livecast Video]

On February 25, Republic Wireless Director of Customer Service Jonathan...

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Andrew Ciaccia February 26, 2016
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Webcast Video: Learn How Directly's App Works Like Uber & Facebook

Last week, the Directly data science team presented the results from an in-depth...

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Andrew Ciaccia January 21, 2016
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How to Beat Your SLA Response Time With No New Staff

A service level agreement (SLA) is a formal contract between a service provider and a...

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Lynda Radosevich September 10, 2015
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How to Support Free Users Without Going Broke

Offer a free product? The high-stakes challenge is figuring out how to provide great...

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Lynda Radosevich August 05, 2015
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