New Feature: Enable New Kinds of Help with 1:1 Expert Conversations

Directly now enables secure, private, 1-to-1 conversations between certified...

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Stephen Hsu February 18, 2016
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New Feature: Resolve More Cases with Certified Experts

Directly is offering unprecedented customer service efficiency with its latest...

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Lynda Radosevich December 09, 2015
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Go Global With Directly Local Language Support

Directly now delivers a fully localized experience in Simplified Chinese, Dutch,...

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Puppet Mills October 29, 2015
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Introducing Advanced Rerouting

Sometimes a ticket can’t be solved by experts and needs attention from the company....

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Puppet Mills October 08, 2015
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New Feature: Universal Helpdesk Connector

A key measure of a good product is the flexibility it provides to its users....

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Puppet Mills August 27, 2015
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New Feature: Expert Voting

Directly continually works to improve the way experts interact with the customers and...

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Vlad Georgescu July 29, 2015
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Feature Spotlight: Categorize Questions Quickly with Bucketing

In January, Directly released a feature, known as "bucketing", that lets you quickly...

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Puppet Mills July 17, 2015
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New Feature: Link Back to Q&A

When customers submit questions on a company’s help page and experts have answers,...

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Puppet Mills July 10, 2015
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New Feature: Expert Hub

Your company is growing and we want your experts to grow with you. With the release of...

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Puppet Mills June 16, 2015
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How to Get Started with Directly in 3 Days

Last week we shared a Pinterest video where Aaron Franklin, operations product...

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Antony Brydon May 28, 2015
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