4 Ways to Measure and Reward Awesome Customer Service Communities

How do you build self-supporting user communities that measurably deflect...

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Lisa White November 12, 2015
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Why Reward Experts for Escalations?

In traditional call centers, an escalated call is one of the most challenging...

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Andrew Ciaccia July 09, 2015
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Who Are the Experts?

Who are these on-demand experts and where do they come from? These are common...

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Lisa White June 04, 2015
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How to Keep People Happy When Customer Service Traffic Spikes

Staffing for an unexpected support spike is a huge challenge for customer service...

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Andrew Ciaccia May 05, 2015
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A Little Expert Education Can Return Big Results

Directly’s on-demand apps help companies scale customer support and improve the...

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Andrew Ciaccia April 21, 2015
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Find Experts Using Drip Recruiting in 2 Steps [Tip]

To handle customer ticket surges and keep the talent level high, Directly’s customers...

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Andrew Ciaccia March 04, 2015
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