How Do You Know If a Company Is Right for You?

During one of our company hackathons, our fantastic videographer, Ray,...

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Soon Len Lee October 06, 2016
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Antony Brydon Discusses How To Achieve Empathy At Scale

In his talk at Relate Live by Zendesk last week, Directly co-founder and CEO Antony...

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Matthew Speiser May 19, 2016
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Learn FreedomPop’s Secrets For Scaling Great Customer Support

Last week, Robinson O’Brien-Bours, director of support at FreedomPop, discussed how...

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Matthew Speiser May 04, 2016
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Learn How Nextdoor’s Expert Members Provide Great Customer Support

What do a technology entrepreneur, US Air Force veteran, and a management consultant...

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Matthew Speiser April 20, 2016
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Learn How On-Demand Customer Service Outperforms Traditional Models With Predictive Routing

It’s the holy grail of customer service: send the right ticket to the right talent,...

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Matthew Speiser March 31, 2016
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