Export Your Data


Posted by Jeff Patterson

Directly now lets you export all the data from the Directly API at any time, so you can add key graphs to your own dashboards and take a closer look at your expert community activity using your favorite analytics tools.

Screen Shot 2015-02-11 at 11.31.40 AM

To export data, head to your Activity page and click Create a new report. You'll see a download link in the right sidebar, and you'll receive an email to download as well.

The you'll get a raw dump of data in CVS file that includes the following fields:
Date Created (Eastern Standard Time)

  • URL
  • Help Desk ID
  • Customer Name
  • Customer Email
  • Customer External ID
  • Subject
  • Number of Answers
  • Customer Rating
  • First Response Time (Eastern Standard Time)
  • Open to Experts
  • Escalated
  • Escalation Type
  • Question
  • Category
  • Languages