Directly Wins Frost & Sullivan Technology Innovation Award

Posted by Directly Marketing

Awarded for Customer Service Automation

We're proud to announce that we have been awarded the 2018 Frost & Sullivan Technology Innovation Award. 

Report Conclusions:

- In the wake of digital transformation, the customer service industry is turning more and more competitive


- Expert-in-loop technology is enabling companies to improve their customer service experience by leveraging a network of experts who identify, validate, and create the support content used to train AI-based automated responses 

- For its integrated and scalable on-demand customer service approach creating a striking balance between human and machine intelligence, Directly has earned the 2018 Frost & Sullivan Technology Innovation Award