These tests are great for ensuring your experts have high proficiency in English or any of the 90 other languages supported. When your expert users apply to provide on-demand customer service, they have an option to become certified in any of the languages you'd like to support.
The language tests are progressive -- the better you do, the shorter they are -- so you keep top performers engaged during the application cycle.
2. Language-based Routing
After users pass a test and are accepted as experts, Directly’s language-based routing engine automatically matches customer question in those language with experts who speak them. The result is on-demand native language support that can scale fast globally and meet customers' expectations of getting info in their own language.
Interested in a language you don't see in this article? Give me a shout at firstname.lastname@example.org and I'll let you know how we support it!