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For all the latest resources on automation and the modern CX workforce.

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Going Global Overnight With On-Demand Customer Service

By Directly

Topics: Enterprise, international customer service

How Erlang Formulas Killed Skill-Based Routing (and what's bringing it back)

By Antony Brydon

Topics: Enterprise, Erlang formulas, skill-based routing

The On-Demand Enterprise

By Antony Brydon

Topics: About Us, Enterprise

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