Resources | Directly | Product

Directly Resources

For all the latest resources on automation and the modern CX workforce.

Sort By Category

New Feature: Enable New Kinds of Help with 1:1 Expert Conversations

By Stephen Hsu

Topics: Certified Experts, on-demand customer service, Product

New Feature: Resolve More Cases with Certified Experts

By Directly

Topics: Certified Experts, Product

Go Global With Directly Local Language Support

By Puppet Mills

Topics: localization, Product

Introducing Advanced Rerouting

By Puppet Mills

Topics: Product, routing engine

New Feature: Universal Helpdesk Connector

By Puppet Mills

Topics: API, helpdesk connector, integration, Product

New Feature: Expert Voting

By Vlad Georgescu

Topics: Product, voting

Feature Spotlight: Categorize Questions Quickly with Bucketing

By Puppet Mills

Topics: bucketing, Product, ticket categories

New Feature: Link Back to Q&A

By Puppet Mills

Topics: escalations, Product

New Feature: Expert Hub

By Puppet Mills

Topics: Product

New Features: Unified Messaging & Blocking Tasks

By Jeff Patterson

Topics: blocking tasks, Product, unified messaging

Feature Spotlight: Directly’s Mobile Consumer Interface

By Jeff Patterson

Topics: consumer, interface, mobile, Product

Feature Spotlight: Language Skills Tests & Routing

By Jeff Patterson

Topics: Language Routing, Language Tests, Product

All posts Next →