Why 87% CSAT Isn't Good Enough (and what this exec did about it)

Posted by Andrew Ciaccia

For many companies 87% CSAT would be an acceptable metric, but that's not the case for Republic Wireless. In his talk from Call Center Week, Director of Operations Technology Sean Rivers discusses techniques on how he was able to push CSAT even higher.

Watch this video to learn how he did it and how you can raise the bar for customer service excellence at your company.