451 Research: Directly Focuses AI on Getting Answers to Customers

Posted by 451 Research

451 Research Report Now Available

In this report, analysts reviewed Directly’s CX automation platform and the process of collecting data, creating content and delivering relevant support at scale.

To a certain extent, Directly's model is unique; there are other companies with pieces of what Directly offers, but we have not seen this combination of human assistance, AI and automation. 

There are two foundational problems that crop up in customer service delivery: cost and informational accuracy, and Directly has a unique approach to both. 

Download the report to see 451's take and a complete SWOT analysis.