Forrester Report: How AI Will Transform Customer Service

Posted by Directly Marketing

The Present And Future Of Artificial Intelligence In Contact Centers

We have partnered with Forrester to provide you this complimentary Forrester report. 

The report discusses how AI is transforming customer service and how enterprises are operationalizing the technology to drive major gains in CSAT and lower cost/ticket.

Key takeaways include:

- AI will make traditional customer service organizations more customer-centric and effective

- Pure AI, to build machines with intellectual ability indistinguishable from humans, is still decades away

- Pragmatic AI provides measurable value to customer service operations across all stages of the customer servce journey