Offloading customer inquiries to the wisdom of the crowd
We have partnered with Ovum to provide you complimentary access to their insightful new report.
Key takeaways include:
- Directly's model of crowdsourcing human insights has a dual purpose of offloading support to outside experts and training AI-automated answers
- Machine learning algorithms target the right expert with the right response to ensure accuracy in interacting with customers
- The gig economy model will help reshape support organizations with the inevitable shift in the labor market from fixed to fluid
- The solution enhances front-line productivity, saves labor costs, and achieves quick customer resolution