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Directly Resources

For all the latest resources on automation and the modern CX workforce.

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Industry Leaders Explore the AI Data Challenge

By Joey Greenwald

Can your Chatbot meet your Customer's Rising Expectations?

By Directly

Webinar: New Innovations in Scaling Support

By Directly

Recruit & Retain The Best Talent

By Directly Marketing

How to Support Free Users

By Directly Marketing

Surviving a Customer Support Spike

By Directly Marketing

How OfferUp Customer Service Balances Simplicity, Trust & Scale

By Directly Marketing

AI Is Huge: How Should Customer Service Leaders Respond?

By Antony Brydon

How Do You Know If a Company Is Right for You?

By Soon Len Lee

Topics: Videos

How One Tech Innovator Is Making Knowledge-Driven Customer Service A Reality

By Antony Brydon

AI vs. On Demand Customer Service

By Directly Marketing

Why 87% CSAT Isn't Good Enough (and what this exec did about it)

By Andrew Ciaccia

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