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Directly Resources

For all the latest resources on automation and the modern CX workforce.

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Four intelligence gaps that’ll kill your AI initiative

By Joey Greenwald

451 Research: Directly Focuses AI on Getting Answers to Customers

By 451 Research

It Turns Out, AI Isn't All That Intelligent Without Us

By Joey Greenwald

The Inner Circle Guide to AI, Chatbots & Machine Learning

By Directly Marketing

Ovum Webinar: The Journey to 85% Artificial Intelligence

By Ovum

CX Automation: Experts at the Heart of Artificial Intelligence

By Antony Brydon, Co-Founder & CEO

Directly Wins Frost & Sullivan Technology Innovation Award

By Directly Marketing

Forrester Webinar: The Uberization of Customer Support

By Forrester

Directly’s Crowd-Powered AI Provides Customer Service in the Gig Economy

By Antony Brydon, Co-Founder & CEO

Ovum Report: Directly is reshaping customer support through crowd-powered AI

By Ovum

How Samsung Transformed Their Customer Support

By Directly

How LinkedIn Handles Surges

By Joey Greenwald

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