Product
Customers
About
Resources
Schedule a demo
Expert log in
Menu
Home
Product
Customers
About
Schedule a demo
Expert Log in
Directly Resources
For all the latest resources on AI and transforming customer service
Recruit & Retain The Best Talent
By Directly Marketing
Sort By Category
Product
(14)
News
(7)
Press
(4)
Challenges
(3)
Enterprise
(3)
on-demand customer service
(3)
About Us
(2)
Certified Experts
(2)
Press Release
(2)
Videos
(2)
escalations
(2)
API
(1)
CRM
(1)
Challenge
(1)
Customer Service Then vs Now
(1)
Directly
(1)
Erlang formulas
(1)
Language Routing
(1)
Language Tests
(1)
Pinterest
(1)
SLA
(1)
Support
(1)
blocking tasks
(1)
bucketing
(1)
community
(1)
consumer
(1)
customer service
(1)
customer service communities
(1)
customer service spikes
(1)
cx
(1)
data export
(1)
data science
(1)
escalated tickets
(1)
expert education
(1)
expert survey
(1)
experts
(1)
free products
(1)
helpdesk connector
(1)
integration
(1)
interface
(1)
international customer service
(1)
localization
(1)
mobile
(1)
on demand work
(1)
recruiting experts
(1)
routing engine
(1)
service level agreements
(1)
skill-based routing
(1)
the future of work
(1)
ticket categories
(1)
unified messaging
(1)
voting
(1)
webcast
(1)
See all
Recruit & Retain The Best Talent
By
Directly Marketing
How to Support Free Users
By
Directly Marketing
Surviving a Customer Support Spike
By
Directly Marketing
How OfferUp Customer Service Balances Simplicity, Trust & Scale
By
Directly Marketing
AI vs. On Demand Customer Service
By
Directly Marketing
All posts
Sign up for the Directly Newsletter