5QCX: Recruit & Retain The Best Talent

Lynda Radosevich | January 11, 2017

Category: Playbook

The 5QCX series explores customer experience strategy by bringing you first-hand accounts from leaders in the field. In this video we learn about recruiting and retaining the best ...

The 5QCX series explores customer experience strategy by bringing you first-hand accounts from leaders in the field. In this video we learn about recruiting and retaining the best support talent. 

Andrew Spittle leads customer happiness for Automattic, makers of WordPress. In this video, he describes why "happiness engineers" can deliver better support that customer service reps, and outlines:

  • The "ethos" of happiness engineering
  • The key attribute that make a great team member
  • The ideal profile of a great profie
  • Empowering a supporting team
  • How benefits factor into team retention

In a subscription and services economy, the surface area between customers and a company is increasingly defined by the support team  . This episode of 5QCX has actionable takeaways for recruiting and retaining the best talent. 

View the 2-minute highlight video here: 

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