AI Is Huge: How Should Customer Service Leaders Respond?

Let’s say that Mark Benioff, Mark Zuckerberg and Sayta Nadella, to name a...

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Antony Brydon October 13, 2016
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How One Tech Innovator Is Making Knowledge-Driven Customer Service A Reality

What if you could make each of your user's knowledge available to all other users...

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Antony Brydon September 22, 2016
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How to Get Started with Directly in 3 Days

Last week we shared a Pinterest video where Aaron Franklin, operations product...

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Antony Brydon May 28, 2015
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Directly Raises $10 Million in Funding

Customer service goes on-demand at Pinterest, Airbnb, Udemy & Republic Wireless with...

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Antony Brydon May 19, 2015
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How Erlang Formulas Killed Skill-Based Routing (and what's bringing it back)

One of the most exciting technologies I've worked with is skill-based routing.

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Antony Brydon February 19, 2015
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The On-Demand Enterprise

The on-demand economy is disrupting billion dollar consumer markets, from hailing a...

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Antony Brydon January 25, 2015
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An Inside Look at Our Latest Funding Round

TechCrunch has a fun article up today on our recent round, with an inside look at how...

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Antony Brydon August 10, 2013
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