“The Inner Circle Guide to AI, Chatbots & Machine Learning” is part of a series of analyst reports investigating key customer contact solutions. The Guide aims to give a detailed and definitive view of the reality of implementing and using AI technologies, and a view on what the future holds.It also tackles six of the most popular questions buyers have asked related to AI implementations, including:1. How do we measure the ROI of AI?2. How much initial and ongoing effort will AI require? Do we need a dedicated AI hire to staff this?3. Is there anything that successful AI implementations / projects have in common? Any pitfalls to avoid?